Legal

Terms of Service

The agreement that covers account use, acceptable usage, payments, and service rules.

Read Terms Privacy Policy
Effective: January 1, 2024 Last updated: March 20, 2026 Applies to: Website use & IPTV subscriptions

1. Agreement to these Terms

These Terms of Service (“Terms”) form a binding agreement between you and GigaStream360 regarding your access to Gigastream360.com, client portal features, and any IPTV subscription, trial, or reseller-related service we provide (collectively, the “Services”).

By creating an account, placing an order, accessing credentials, or using the Services, you agree to these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, do not use the Services.

2. Eligibility

You must be at least the age of majority in your jurisdiction and able to enter a binding contract. You represent that information you provide is accurate and that you will keep account details up to date. You are responsible for ensuring that your use of the Services complies with local laws applicable to you.

3. Accounts & security

  • You must maintain the confidentiality of your login credentials, playlist URLs, and portal details.
  • You are responsible for all activity under your account, including unauthorized use resulting from shared credentials.
  • Notify us promptly at support@gigastream360.com if you suspect compromise.
  • We may require identity or ownership verification before making sensitive account changes.

4. Service description

GigaStream360 provides internet-delivered live TV and on-demand entertainment access according to the plan you purchase (connections, duration, and features described at checkout and on the pricing page). Channel lineups, VOD catalogs, EPGs, quality tiers, and app compatibility may change over time as sources, networks, and device ecosystems evolve.

Important: Service quality depends on your internet connection, device, player app, local network, and third-party infrastructure. We provide reasonable commercial efforts for uptime and support, not an absolute guarantee of uninterrupted streaming.

5. Orders, pricing & billing

  • Prices are shown in the currency displayed at checkout unless otherwise stated.
  • Orders are processed through our client portal / payment partners. Activation is typically instant after successful payment confirmation.
  • Subscription terms (for example 3, 6, or 12 months) begin on activation unless otherwise stated on the invoice.
  • Taxes, currency conversion fees, or processor fees charged by your bank/payment method are your responsibility where applicable.
  • Failed payments, chargebacks initiated without contacting support first, or payment fraud may result in suspension and collection of amounts owed.
  • Refunds are governed exclusively by the Refund Policy.

6. Acceptable use

You agree not to:

  • Share, resell, publicly post, or commercially redistribute credentials or streams except under a written reseller agreement with us.
  • Exceed the simultaneous connection limit of your plan.
  • Attempt to bypass security, scrape protected systems, probe infrastructure, or interfere with other customers.
  • Use the Services for unlawful activity, harassment, or infringement of third-party rights.
  • Misrepresent identity, use stolen payment methods, or abuse promotions/trials.
  • Reverse engineer or automate access in a way that degrades platform stability.

Violation may lead to immediate suspension or termination without refund where permitted by the Refund Policy and applicable law.

7. Devices, apps & connections

You are responsible for selecting compatible devices and player applications (for example IPTV Smarters, TiviMate, VLC, Smart TV apps, or similar). Setup guidance is provided as a convenience; third-party apps are not owned or controlled by GigaStream360. Connection slots are enforced server-side. Additional connections require an upgrade.

8. Availability, maintenance & changes

We may perform maintenance, apply security updates, migrate servers, or modify features to improve stability. Planned or emergency maintenance can temporarily affect access. Channel availability, logos, EPGs, and VOD titles can change without individual notice. Marketing figures such as channel/VOD counts are approximate and may vary by package, region routing, and catalog updates.

9. Intellectual property

Website design, branding, logos, copy, software interfaces, and documentation are owned by GigaStream360 or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Services for personal (or approved reseller) use during an active paid term. No ownership interest is transferred.

10. Third-party services

Payment gateways, messaging platforms, device manufacturers, and player apps have their own terms and privacy practices. GigaStream360 is not responsible for third-party outages, app store policy changes, device firmware bugs, or ISP throttling outside our control.

11. Suspension & termination

We may suspend or terminate access if you breach these Terms, fail to pay, create security risk, or misuse the platform. You may stop using the Services at any time. Unless a refund is approved under the Refund Policy, fees for the then-current term are non-refundable after the guarantee window. Upon termination, credentials may be disabled and local copies of account data retained only as required by law or legitimate business needs.

12. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS, OR THAT EVERY CHANNEL/TITLE WILL REMAIN AVAILABLE FOR THE FULL SUBSCRIPTION TERM.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GIGASTREAM360 AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

14. Indemnity

You agree to defend and indemnify GigaStream360 against claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Services, violation of these Terms, or infringement of any third-party right.

15. Governing law & disputes

These Terms are governed by the laws applicable to our primary place of business, without regard to conflict-of-law principles, except where mandatory consumer protections in your country require otherwise. Before filing a formal dispute, you agree to contact support and attempt good-faith resolution for at least 30 days.

16. Changes to the Terms

We may update these Terms periodically. The updated version becomes effective when posted with a revised “Last updated” date. Continued use after changes constitutes acceptance, except where local law requires additional notice or consent.