Refund Policy

1. Our 7-day money-back promise

We want you to feel confident trying GigaStream360. If you are not satisfied with the service for a covered reason, you may request a full refund within seven (7) calendar days of first activation of the paid subscription, subject to the conditions below.

2. Eligibility requirements

A refund request is generally eligible when all of the following are true:

• The request is submitted within 7 days of activation (order/activation timestamp in our billing system controls the window).
• The subscription was purchased directly from GigaStream360 (not a third-party unauthorized seller).
• You provide the account email, invoice/order ID, and a clear description of the issue.
• You reasonably cooperate with support diagnostics (for example device type, player app, error messages, speed test, and screenshot/screen recording when requested).
• The issue is related to service delivery we control (activation failure, credentials not working after correct setup, sustained platform-side outage materially preventing use) and could not be resolved after good-faith troubleshooting.

If support resolves the issue within the guarantee window, the subscription remains active and a refund is not required.

3. What is not covered

Refunds may be declined (in whole or part) when the request is based on:

• Requests made after the 7-day guarantee window.
• Buyer’s remorse after successful activation and working service, where no service defect is identified.
• Incompatibility caused solely by unsupported devices, outdated firmware, incorrect app configuration, or third-party player bugs after we provided working credentials and standard setup guidance.
• Local network problems, ISP throttling, unstable Wi‑Fi, VPN/proxy misconfiguration, or insufficient bandwidth for the selected quality.
• Channel/VOD title preferences, missing individual channels, EPG cosmetic issues, or catalog changes that do not amount to a material total service failure.
• Violation of our Terms (credential sharing beyond plan limits, abuse, fraud, resale without authorization).
• Duplicate purchases caused by user error where both services were delivered and used (we may offer account credit or consolidation at our discretion).
• Currency conversion differences, bank fees, or processor fees charged by your payment provider.
• Partial-period refunds after the guarantee window for unused time (subscriptions are prepaid terms, not month-to-month cancellations with prorated refunds, unless required by law).

4. How to request a refund

1. Open a support request as soon as possible and include:
   • Full name and account email
   • Invoice / order number
   • Purchase date and plan purchased
   • Device + app used
   • Description of the problem and troubleshooting already tried
2. Preferred channels:
   • Support ticket form
   • Email: support@gigastream360.com
   • WhatsApp: +1 226 703 5040
3. Use the subject line “Refund request – [Order ID]” to speed routing.

5. Review process & timing

• We acknowledge refund requests as quickly as possible, typically within 24 hours.
• Support may attempt repair first (credential reset, connection check, setup assistance). This is part of good-faith resolution and does not restart or extend the original 7-day window unless we explicitly agree in writing.
• Approved refunds are usually processed within 3–10 business days after approval. Your bank or payment provider may take additional time to post the credit.
• If a refund is denied, we will explain the reason and, where possible, offer an alternative fix or account credit.

6. Refund method

Refunds are issued to the original payment method whenever the processor allows it. Cryptocurrency refunds, where applicable, are returned to a wallet address you designate and may be subject to network fees. We cannot control delays introduced by banks, card networks, PayPal, or blockchain confirmations after we release the refund.

7. Chargebacks & payment disputes

Please contact us before filing a chargeback. Chargebacks opened without first allowing us to investigate may delay resolution and can result in account suspension while the dispute is active. Confirmed friendly fraud or abusive dispute patterns may lead to permanent account closure and reporting to payment partners where appropriate.

8. Reseller and bulk orders

Reseller credits, wholesale packages, and custom bulk orders follow the commercial terms stated on the reseller invoice or agreement. Unless an invoice expressly includes a money-back window, reseller products are non-refundable after credits/credentials are delivered, except where required by law or approved in writing by GigaStream360 management.

9. Policy changes

We may update this Refund Policy from time to time. The version published on this page at the time of your purchase generally governs that order, unless a change is required by law or is more favorable to you and we choose to apply it.